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RUM Users

The Users tab lists identified users and their activity, so you can start from a known user (a support ticket, an account ID) and drill into exactly what they experienced.

User list with Identifier, Sessions, Errors, and Devices columns

User List​

Table Columns​

ColumnDescription
IdentifierThe user's identifier
SessionsNumber of sessions in the range
ErrorsNon-fatal errors across all their sessions
DevicesDevice model(s) they used

Users with a non-zero error count are highlighted so you can spot who is hitting problems.

The shared Filters sidebar applies here, with a richer set of User attributes than elsewhere: user.id, user.anonymous_id, user.email, user.name, user.phone, user.plan, user.session_seq, and user.tenant.

User Details​

Select a user to open their detail view, which brings together everything that user has done in the app.

Identifier, Devices, OS, App Versions header and Crashes/Errors/UI Freezes/Sessions stat cards

The header identifies the user and the Devices, OS, and App Versions they used, followed by Crashes, Errors, UI Freezes, and Sessions stat cards summarizing their experience. UI Freezes counts the same frozen-UI events the ANR tab groups, so a high count there is worth following up on.

Screen Performance​

Screen Performance table with Screen, Views, Avg Load, and Avg Time Spent columns

Per-screen Views, Avg Load, and Avg Time Spent for this user, so you can see which screens are slow or failing for them specifically - useful for confirming whether a reported issue is app-wide or unique to this user's device or usage pattern.

Session History​

Session History table with Session ID, Started At, Duration, Screens, Errors, and Crashes columns

The user's sessions with Session ID, Started At, Duration, Screens, Errors, and Crashes, each linking through to its full session timeline. Sessions with crashes are highlighted, and Load more pages through additional sessions.

Use Cases​

Investigating a Support Ticket​

  1. Search for the user's identifier in the User List
  2. Check the Crashes/Errors/UI Freezes stat cards for a quick read on whether they're having a bad time generally
  3. Open Session History and jump into the session around when they reported the issue

Checking if an Issue Is User-Specific​

  1. Open the affected user's detail view
  2. Compare their Screen Performance numbers against the app-wide numbers on Screens for the same screen
  3. A large gap points at something specific to this user's device, network, or account state rather than a general regression
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